Frequently Asked Questions
We want to make shower servicing as simple and hassle free as possible, so we have put together some frequently asked questions along with answers below. If your question isn’t answered below, please do not hesitate to contact our customer service team on 0131 538 4343.
No, there is no call-out charge.
We aim to visit most local jobs within a couple of days, however during quieter periods we can sometimes offer a same day service.
Yes, if parts are available we can fix almost any shower. Here are some of the brands we can repair: Aqualisa, Bristan, Creda, Crosswater, Deva, Dimplex, Gainsborough, Galaxy, Grohe, Gummers, Hansgrohe, Heatrae Sadia, Meltronic, Meynell, Mira, MX, Neptune, Newteam, Rada, Redring, Showerforce, Sirrus, Stuart Turner, Supajet, Trevi, Triton, Xpelair and many more.
All parts and labour are guaranteed by The Shower Doctor for 1 year. Some parts may have additional warranty periods which are covered by the manufacturer.
No, unfortunately our engineers are only contracted to work between the hours of 8am and 5pm (Mon-Fri).
Yes, all our engineers have full liability insurance cover.
If you can provide us with the make and model of your shower and a description of the fault before we make our visit our engineers will always attempt to bring the necessary spares required to fix your shower.
Where possible, we will give you an estimate for fitting a replacement shower in its place.
Our visits are offered as either AM or PM, however we will endeavour to arrive within a 2 hour time slot. By the nature of our work it is not always easy to predict how long each job will take, so if we are going to arrive outside your booking time we will do our best to give you some advanced notice.
Yes, we can arrange to collect keys from you or a neighbour or you can drop them off at our office at a time that suits you. Alternatively, we can give you a call when our engineer is on his way and you can arrange for someone to meet us there.